Refund policy
NO RETURN AND EXCHANGE POLICY
Last Updated: 01/15-2025
Dear Customers,
At Coliseum DTF Transfers, we are committed to providing you with high-quality products and an exceptional shopping experience. To uphold our standards, all our products undergo a meticulous production process and thorough quality control checks. As we specialize in custom-made and personalized items, the following No Return and Exchange Policy is in effect.
Why Are Returns and Exchanges Not Accepted?
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Custom-Made Products
Most of our products are tailored specifically to your order. Designs are produced based on the exact specifications you provide (size, color, print type, etc.), making each item unique to you. As such, these products cannot be resold or reused. -
Hygiene and Safety Reasons
Transfer printing products and personalized materials are not suitable for resale due to hygiene and safety concerns. Once the product has been delivered, it cannot be reused by another customer. -
Quality Assurance
Every product is carefully inspected and securely packaged before shipment. We maintain detailed records throughout the production process to ensure the quality of the items delivered to you.
What to Consider Before Placing an Order
Please pay close attention to the following points before completing your order:
- Design Approval: Ensure that the designs you upload are accurate and complete.
- Size and Specifications: Double-check the size and technical details provided in the order form.
- File Format: Make sure to upload files in a print-ready format. High-resolution files with the correct color mode are recommended for the best results.
Damaged or Incorrect Products
In the rare event of a production or delivery error, please follow these steps:
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Inspect Upon Delivery
Inspect your package carefully upon delivery. If you notice any damage or discrepancies, ask the courier to document it and contact us immediately. -
Report the Issue
If you identify an issue after receiving the product, please document it with clear photos and contact us via email at info@coliseumdtftransfers.com. -
Evaluation Process
Once your claim is reviewed, and a production or delivery error is confirmed, we will provide you with a resolution. Please note that this policy only covers production errors and does not apply to design errors or customer mistakes.
Frequently Asked Questions
1. Can I modify my order?
Modifications are accepted before the production process begins. Once your order enters production, no changes can be made.
2. What should I do if there is an issue with the product's color or size?
In the event of a production error, you must provide detailed information and photos of the issue. If the error is verified, we will address it promptly.
3. Can I cancel my order?
Orders can only be canceled before production starts. Once production has begun, cancellation requests will not be accepted.
Contact Information
If you have any questions or concerns, please reach out to us using the following contact details:
- Email: info@coliseumdtftransfers.com
- Phone: +1 (737) 354-1858
- Address: 600 S Bell Blvd Suite 205 Cedar Park Texas 78613
We are here to provide you with the best possible service. Thank you for your understanding, and we wish you a pleasant shopping experience!
Sincerely,
The Coliseum DTF Transfers Team